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Friday, April 20, 2007

Baltazar's--Children NOT Allowed!

I received this letter through one of my "Mommy Groups" today...Please read this, and join us, as we will not support businesses like this!
___________________________________
Hello fellow friends and parents,
I am writing to tell you about something that recently happened to me which
was very disturbing and unpleasant. I recently dined out at Baltazar's
Restaurant with my friends the Liebmans and the Lindekoffs. We had a sitter
for Sachi and Jade, and brought Kobe because he was only a few months old
and slept most of the time. Three different staff people there were very
unpleasant to us because we brought the baby and treated us very rudely
despite the fact that he slep the entire time and never made a peep.
Baltazar himself made it a point to come over to our table to tell Tom and I
(and I quote-) that "they do not specialize in children" so we had to put
him on the floor since there was no highchair to set his car seat into.

A few weeks ago, I was encouraged to write the restaurant a letter because
of how rude they had been to us so I finally got around to it this week.
After asking for approval from the MOMS Club of Bend board members to use
letterhead, I wrote to Baltazar describing our experience and asked him to
consider purchasing one highchair to accommodate parents with a small child
who may dine at the restaurant.

Baltazar called me today and made it very clear that he does not want any
children in his restaurant. In fact, his exact words were, "We are not
going to buy even one highchair because we don't want them (kids) here."
When I suggested to him that Bend was a family friendly community and that
by treating patrons disrespectfully for accidentally bringing a child into
the restaurant is actually not good for his business and he was shutting out

a corner of the market, he asked me if I was threatening him, told me he
would sue me and then concluded the conversation with a "GO TO H*** YOU
F****** B****."

was completely stunned and shocked by having been treated this way- but
after being harassed in the restaurant for having a sleeping 8 week old with
us, I guess I should not be surprised.

There are many other establishments in this community that would never treat
their patrons in this manner- and I hope you will consider joining me in
finding alternative dining options where people are treated with dignity and
respect, whether or not their children are with them.

As I told Baltazar, I completely support restaurants approaching customers
who have unruly children, or whose children are disrupting the dining
experiences of the other patrons and politely asking them to get the
situation under control or leave- but blatant rudeness such as his
demonstrates poor business etiquette. If Baltazar's policy is
anti-children in their restaurant, they should post a sign at the door
stating, "No infants or children allowed." It would save an unknowing
parent such as me the harassment of being indirectly told multiple times
while dining there that my child was unwelcome.

Please share this message with others you know. As for Tom and I, we will
never again dine there again and hope you'll join us in demonstrating that
behavior such as that will not be rewarded with our continued patronage.



-------------------
Baltazar's
1465 SW Knoll Ave,
Bend, Oregon

4 comments:

Sabrina said...

Read this on Cragislist. Nice business practices, huh? Won't be going there, am tempet to be rather rude. As in, make reservation for 12, cancel 20 minutes before reservation. He he..... and do it again next week!

Amber said...

That is horrible! I've never even heard of that place here in town but I guess won't be going there!

Sabrina said...

So...... Baby soon? If you want free doula help let me know! I can sure use the practice!

Life Is Good said...

They won't be getting any of my business that is for sure!

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